Oatmeal, Lavender, Chamomile & Brown Sugar goat milk

• ⁠Key ingredients: grounded oats, chamomile and lavender on a base of goat’s milk and aloe vera soap
• Gentle, nourishing formula
• Not vegan
• Free from harsh chemicals
• Each bar is unique in appearance due to its handmade nature

every candle is handcrafted with care and meticulously inspected before it leaves us. From the pouring process to final packaging, each product is carefully checked to ensure it meets our high-quality standards.

Because our candles are handmade and made to order, we do not offer refunds or exchanges for change of mind, scent preference, or general use.

Damaged Items:

Refunds are only available for products that arrive damaged.

If your order arrives damaged, please contact us within 2 days of delivery. To process your request, you must provide:

• Clear photographic evidence of the damaged product

• Photos of the original packaging

• Your order number

Requests submitted after 2 days of delivery may not be eligible for a refund.

Refund Processing:

Once your claim has been reviewed and approved, refunds will be processed back to the original payment method. Please note that refund processing may take up to 30 days, depending on the time it takes to receive, review, and approve your request, as well as your payment provider’s processing times.

We reserve the right to refuse refunds that do not meet the above conditions.

If you have any questions regarding your order, please contact us, we’re always happy to help.

 At Matteo Lucien, we create handcrafted candles and soaps using carefully selected ingredients. For full transparency, all product ingredients are listed on our website.

Please be aware that our products may contain or come into contact with common allergens, including but not limited to essential oils, fragrance oils, botanicals, and nut-based ingredients. While we take care in our production process, we cannot guarantee that any product is completely free from allergens or sensitivities.

By purchasing and using our products, customers acknowledge that Matteo Lucien is not liable for any allergic reactions, skin sensitivities, or adverse effects that may occur. It is the customer’s responsibility to review all ingredient information provided on our website before purchasing or use.

We strongly recommend performing a patch test before full use and discontinuing use if irritation occurs. If you have known allergies or sensitive skin, please consult a healthcare professional prior to use.

All of our candles are handmade to order and carefully prepared to ensure the highest quality. From crafting to packaging, each order is handled with care before being dispatched.

• Second-class recorded £6.00

• Spend Over £150.00 for free delivery.

Order Processing:

Please allow time for your order to be completed. Once your order has been handmade, quality-checked, and packed, it will be prepared for shipping.

Delivery Time (UK):

• UK delivery takes up to 7 days after order completion

Delivery times may vary slightly due to high demand, public holidays, or courier delays, but we always aim to get your order to you as quickly as possible.

Shipping Confirmation:

Once your order has been dispatched, you may receive a shipping confirmation email (if applicable).

Important Information:

• Delivery times are estimates and not guaranteed
• We are not responsible for delays caused by the courier once the order has been dispatched

• Please ensure your delivery address is correct at checkout, as we cannot be responsible for orders delivered to incorrect addresses

If you have any questions regarding shipping or your order, please feel free to contact us - we’re happy to help.